常问问题

What types of products does Trove offer?

Trove specializes in luxury fashion items, including elegant footwear and sophisticated accessories. Our curated selection features brands known for their exceptional craftsmanship and timeless designs, ensuring that each piece enhances your personal style while providing practicality for everyday use.

What is the return policy for items purchased from Trove?

Trove has a 14-day return policy. Customers have 14 days from the date of receipt to request a return. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. Proof of purchase is also required.

How can I initiate a return?

To start a return, please contact us at [email protected]. If your return is accepted, we will provide you with instructions on how and where to send your package. Please note that items returned without prior authorization will not be accepted.

How long does shipping take for orders placed with Trove, and is there a shipping fee?

How can I track my order?

Upon completing your order, you will receive an email confirmation. Once your order has been processed and a shipping label created, you will receive another email with tracking information. If you do not receive these emails, please check your spam folder or contact us for assistance.

What payment methods do you accept?

We accept the following payment options for your convenience:

• Visa
• Mastercard
• Discover
• American Express
• Diners Club
• Discover
• Maestro
• UnionPay (Japan)
• Shop Pay
• Apple Pay
• Google Pay

What should I do if my item arrives damaged or incorrect?

If you receive a damaged or incorrect item, please inspect your order immediately and contact us at [email protected]. We will evaluate the issue and work to resolve it promptly.

Can I change my delivery address after placing an order?

Once an order is in transit, we cannot change the delivery address. If you need to modify your address, please contact us within 12 hours of placing your order. We typically process and dispatch orders within one business day.

What is the process for exchanges?

Exchanges are only permitted for damaged, incorrect, or defective products. If you need to exchange an item, please contact us at [email protected]. The most efficient way to obtain a new item is to return the original item and place a separate order for the desired product.

How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed back to your original payment method within 5 to 10 business days. Please note that shipping costs are non-refundable.

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